We do our best to ensure stock levels are up to date on our website. There may be some instances where an items may be out of stock and it is not reflected on the site. We will contact you before we process your order to advise of any out of stock items.
Auswide Home Furniture will only process your order when full payment is received. Orders generally take 2-3 days to process. In exceptional cases it could take 5+ days.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the undeliverable postcodes list in our (Link) Shipping Guide for more details.
We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
If there are any address discrepancies with your order and the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt
If no one is present when the order arrives, and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangements will be made in advance to ensure your item will arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Delivery time starts after buyers’ payments have cleared, order processed, and the item has been dispatched from our warehouse (usually 1 working day after your order has been processed).
The estimated delivery time frames are:
- For customers in VIC, approximately 3 – 5 working days;
- For customers in NSW, SA, ACT, approximately 4 – 8 working days;
- For customers in QLD, NT, WA and TAS, approximately 7 – 10 working days.
What if my item is Damaged on Arrival?
You are required to notify Auswide Home Furniture within 5 working days in the unlikely event that the item arrives damaged or faulty.
Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, it will be beneficial for you to contact us ASAP if you wish to cancel your order.
Change of Mind Policy
We only accept change of mind within 14 days after the item is delivered.
Please send an email including pictures or video of the condition of the product received and an explanation of why you would like to return the product.
For a Change of Mind the product has to be in original packaging.
We will notify as to whether or not we require the product to be returned to us. Please do not return the product to us without our prior consultation – credit will not be given in this case.
If we require the product to be returned to us, we will provide a return post label. We will not refund postage if the customer does not use our return label.
If return label provided to you, we will refund the total order amount MINUS initial postage, return postage and restocking fee of 15%
If return label NOT provided to you, we will refund the total order amount MINUS initial postage and restocking fee of 15%
If customers change their mind before the item is received and require the action of RTS (Return to Sender), we will refund the total order amount MINUS initial postage and restocking fee of 15%